CREATING AN ACCOUNT MAKES RETURNS EASY
The easiest way to utilize our easy return policy is to setup an account during your checkout, if you check out as a guest you will have to contact us directly for an RMA or check on order status. You can setup an account after you purchase an item, but you will not be able to see the order that you made previously even if we set it up for you after you have made the order. By setting up an account you can see all your previous orders, request return authorizations, check order status and much more.
Free shipping will be shipped via USPS First Class unless over First Class weight which will then be shipped by carrier of our choice. First Class Mail can take up to 10 days but is typically much faster.
You can upgrade shipping to Priority Mail (1-4 Days), as well as UPS at an additional charge which you will be able to choose at checkout.
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION
You may request a RA to return most items within 7 days of delivery, return shipping costs are the responsibility of the customer. There is a 10% restocking fee on all returns, unless the item is defective. The item must be in new condition with all labeling attached, if item appears to used or damaged in any way there may be an additional restocking fee, or the item will be returned to the customer. If the return is not received within 30 days of receiving your purchase we reserve the right to reject the shipment, or charge an additional 15% restocking fee. The easiest way to make a return is to create an account, but you can also request a RA by email, Live Chat or by calling us at (888) 530-2960.
If the item is defective a return label will be issued by Sassy Leather Boutique, a RMA must be requested and reason for return. If the item(s) is not defective and you wish to return the item(s) you are responsible for the shipping costs, insurance is recommended in case of loss by carrier.
We typically refund your order back into the account that you used to purchase the item, but there may be times where we must send a check. If we must issue a refund by check you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item and setup an account when you ordered, simply log into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. If you did not setup an account when you placed the order and checked out as a GUEST you will not be able to see any orders (even if you create an account afterwards(, please call or email us to receive a return authorization. We'll notify you via e-mail of your refund once we've received and processed the returned item.
INTERNATIONAL RETURN POLICY (UNAVAILABLE AT THIS TIME)
All international orders are checked for defects prior to shipping. International orders can be returned, but all shipping charges are the responsibility of the customer as well as all customs charges and any other charges receiving country requires. We are looking into bringing back international orders, but due to issues with the website backend errors on pricing we have taken this option down for the time being. If you are interested in ordering please contact us and we can take care of this directly.